tag:blogger.com,1999:blog-5035320497400006300.post1836573511195672281..comments2024-01-20T13:28:26.326+00:00Comments on Stephanie Jane: We buy an inflatable awning! Outdoor-Revolution Compact AirLite 340Stephanie Janehttp://www.blogger.com/profile/16071958445763105060noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-5035320497400006300.post-21217908813762073502016-09-10T08:30:14.381+01:002016-09-10T08:30:14.381+01:00Thank you, but I spoke to one of your representati...Thank you, but I spoke to one of your representatives by phone several months ago and, on learning the awning was just past the warranty date, he bluntly told me that the 'issue was out of his hands'. He had no interest in helping us and apparently you have no in-house repair procedure for customers, even though I did accept the warranty aspect and had been prepared to pay. The best he would offer was the phone number of your preferred repairer who I then called. That company however told me that they don't stock the genuine Outdoor Revolution part so we'd have to make do with whatever they could find that matched most closely. And pay £70 for the privilege.<br />Calling back to yourselves to arrange an authentic replacement part resulted in me being laughed at because you would 'need to send to China' for it. I found it hard to believe that you don't stock spare parts in the UK, especially considering the price of your awnings. Consequently I am still left with a damaged awning and bitter disappointment at your company.Stephanie Janehttps://www.blogger.com/profile/16071958445763105060noreply@blogger.comtag:blogger.com,1999:blog-5035320497400006300.post-53080713317754162622016-09-09T16:30:53.520+01:002016-09-09T16:30:53.520+01:00Hi Stephanie,
I have just come across your blog ...Hi Stephanie, <br /><br />I have just come across your blog and i am sorry to hear that you are having problems with your awning. Did anything get sorted? If not email cs@blue-diamond-products.co.uk and we will gladly help.UNKNOWNhttps://www.blogger.com/profile/01749706144869322420noreply@blogger.comtag:blogger.com,1999:blog-5035320497400006300.post-85660599131270109372016-06-29T18:04:30.710+01:002016-06-29T18:04:30.710+01:00One year on and, of course, two weeks after the 1 ...One year on and, of course, two weeks after the 1 year warranty is finished(!) we're starting to have problems with this awning falling apart. All the guy ropes have disintegrated and snapped within the last week and a medium-strong wind today has resulted in one of the lower eyelet straps tearing from its inflatable pole. Have contacted Outdoor Revolution and are now waiting to learn their response.Stephanie Janehttps://www.blogger.com/profile/16071958445763105060noreply@blogger.com